We urge you to thoroughly review this policy to gain a comprehensive understanding of our perspective and procedures regarding your personal information management and how we plan to handle it.
In this policy, the term 'you' pertains to individuals who have availed our services or visited our website. It does not include people who have received emails from our customers or are part of a mailing list maintained by our clients. We identify these individuals as 'Contacts' in this policy. We do not have any direct relationship with Contacts and use their information exclusively to provide services to our customers.
In this policy, the term 'contact list' pertains to the information of Contacts, which includes their email addresses, that we handle on your behalf to deliver our GiantCampaign service. It is important to note that no details are left out when we use this term.
In case you are a Contact who wants to stop receiving emails from any of our clients, kindly utilize the unsubscribe link provided in the customer's email or get in touch with the customer directly.
We store your contact lists in secure servers provided by Amazon Web Services (“AWS”) located in the European Economic Area ("EEA"), specifically in Netherland and Germany. We assure you that we do not sell or share your contact lists with anyone else. In case someone from your contact list raises a complaint or contacts us, we will only respond to that particular person. Moreover, only our authorized employees have the permission to access and view your contact lists.
As part of our service administration, we may keep a close eye on various events and activities. This helps us to identify any potential misuse of our service and analyze usage patterns and trends. Rest assured that we will never utilize any Contact data for such purposes. Instead, we will always rely on an anonymized and aggregated dataset that does not reveal the identity of any individual Contact.
At any given time, you have the option to export or download your contact lists from GiantCampaign. It is important to note that we will only utilize and share the information contained within your contact lists for the purposes outlined in this section, as well as those specified in the 'How we use your personal information' section mentioned earlier. Rest assured that your data is in safe hands.
We guarantee that we will not utilize or reveal any data from your contact lists to send any self-promoting material. However, in the event of detecting any harmful or unlawful activity associated with your contact list, we may share it or parts of it with relevant ISPs or anti-spam organizations. We may also be compelled to disclose it to law enforcement or regulatory entities, but only if legally mandated.
As part of our service, we may analyze how you use it and the outcomes of your email campaigns. However, this analysis is done in an anonymous and consolidated way, without disclosing any personal information.
We ensure that all information you provide us is securely stored on our servers. Payment transactions will be conducted by Stripe through encrypted connections utilizing SSL technology. If you have a password or API key that provides access to specific areas of our website, you are responsible for keeping it confidential. Our approach to security is highly stringent, and we prioritize privacy by design in our engineering and product development principles. Despite using advanced security tools and techniques, unauthorized access to your personal data is possible, as with any online service.
As part of our standard protocols, we reserve the right to share your personal information with any affiliated company under our ownership.
As part of our professional standards, we may share your personal information with carefully chosen third-party entities. No details will be left out when we do so.
In addition, you can connect your GiantCampaign account with third-party apps, websites, or services that you have an independent account with. If you decide to integrate your account with a third party, they will receive your contact lists, information about your use of our services, and any other personal data that you make available to them. These third parties are considered your own data processors and are not sub-contractors or sub-processors of GiantCampaign. Any information collected by these third parties is governed by their own terms and privacy policies.
The duration for which we retain your data is contingent on the purpose it was obtained for and the manner in which it is utilized. We ensure that we do not hold onto your personal information beyond what is necessary for our business objectives or what is mandated by law.
To ensure your satisfaction, we will maintain your account and data for up to 13 months after your last access or use of our service. Before deleting your data and closing your account, we will send warning emails to your account email address, giving you the chance to keep your account active or backup any necessary information. During this time, we may reach out to you regarding our services, unless you have requested otherwise.
You have the option to remove your account along with the data you have submitted through the Dashboard. However, it is important to note that we may still retain copies of your data for a maximum of 90 days in backup storage. This is necessary in case of any unforeseen events that may result in the loss of data. Additionally, for compliance and accounting purposes, we may keep certain limited information for up to 6 years. This information may also be used to enforce or defend any legal claims related to our terms of service.
As part of our legal obligations, it is necessary for us to disclose the grounds on which we handle your personal data. We will solely utilize your information in cases where:
As an individual, you hold the prerogative to request access to any personal data that we may have processed concerning you. This is a professional obligation that we take seriously.
As a customer, you hold the authority to request us for the rectification of any erroneous information in your data without any additional cost. In case you want to avail this right, kindly follow the necessary steps.
You have the ability to view, modify, update or delete your personal details at any given time. This can be done through your online account or by getting in touch with us directly.
When we delete data, we want to make sure that you understand that removing certain pieces of information, such as your email address, while you are an active member of GiantCampaign, might have a negative impact on your ability to use the service. Our intention is to maintain your satisfaction with our service while ensuring that your personal information is handled with care and respect.
It is imperative that we retain all invoices as they are essential for tax purposes, and it is not possible to delete any of them. As a professional, we must ensure that all financial records are maintained in accordance with legal requirements.
If you wish to restrict the processing of your personal information, object to its processing or request the portability of your information, you can contact us to make these requests. We will ensure that your rights are respected in accordance with the relevant laws.
In case we have obtained and handled your personal details with your approval, you have the right to revoke that approval anytime. However, please note that we may continue processing your information if we have an alternative legal justification for doing so, such as being obligated by law or fulfilling our commitments to you according to our service terms and conditions.
As a user, you are entitled to request us to cease processing your personal information for direct marketing purposes. This can be done either through your GiantCampaign dashboard or via email. If you opt to exercise this right via email, kindly ensure that you follow the required procedure:
In case you have any queries or feedback about how we use your information, we request you to reach out to us via email. If you are dissatisfied with the way your complaint has been dealt with by us, you may escalate it to the Information Commissioner for further investigation. Our commitment towards maintaining a professional approach in addressing your concerns remains unwavering.